Connect with an Expert
Beyond "Technical Support" Leverage our team of industry experts to help solve your problems
Connect with an Expert
Beyond "Technical Support"
Leverage our team of industry experts to help solve your problems.
Why Choose DSI Support?
We are manufacturing engineers who have programmed the parts, run the machines, and felt the pressure of a deadline. From quick post-processor tweaks to advanced, screen-share troubleshooting, our tiered Autodesk support plans are built to keep your shop floor moving. We bridge the gap between your software and your CNC machines, ensuring you get the most out of every shift.
Whether it's your new hire's initial Fusion onboarding, or on-demand access to industry Experts for your teams daily CAM needs. DSI has you covered.
Fusion Setup For Success
Hit the ground running with Autodesk Fusion. Our one-time, 45-minute onboarding session takes the guesswork out of software implementation so your team can start programming parts immediately. We handle the administrative heavy lifting, including:
- Core Setup: Software installation, license assignments, and Fusion Hub configuration.
- Data Management: Set data ownership, drives, and project access limits.
- Manufacturing Assets: Enable cloud tool libraries, machine interfaces, and post-processors.
Register for Fusion Onboarding!
Fill in a few quick details along with any other information you want us to know, and a Fusion Cloud Specialist will be in touch shortly!
GOLD Support
Entry Level In-Product Support
$195
per year
- 4 hours of in-product technical support
- Software Break/Fix Support
- Email Support
- License Management
- Invitation to DSI’s Digital Manufacturing Collective
- Support Portal access
- Responses in 1 business day
Best Value
PLATINUM Support
Maximum Productivity
$650
per year
- 8 hours of in-product technical support
- Live Agent Support
- Priority response time of 4 hours or sooner.
- Invitation to DSI’s Digital Manufacturing Collective
- Access to exclusive on demand videos
- Support Portal access
- Minor or cosmetic Post Processor edits
- 15% discount on trainings and consulting*
Expert Connect
Experts On Demand
$1850
per year
- Includes 20 hours of in-product technical support from industry experts annually
- Named user
- Response Time 2 hours or sooner
- Everything in PLATINUM
- Get problems solved with the help of Industry and Product Experts
- Dedicated industry professionals and product experts for “beyond the buttons” assistance
- Platinum Support or Gold Support Subscription required to purchase Expert Connect